How do I pay?
By card, through Stripe. Essential is a single payment. Complete is a subscription: by the month, with the first month free on your first subscription, or by the year, paid in one go when you subscribe.
What exactly is in Complete?
Training, nutrition and race strategy, all in one subscription. Training: your plan, built from your answers, reviewed by a person and adjusted as you go. Nutrition: carbohydrate, fluid and sodium hour by hour, the sweat-rate test protocol, gut training built into your long runs. And the race itself: target splits by segment, an aid-station plan, A, B and C scenarios, and a briefing that takes you through the race in advance. Automatic analysis of your watch data is coming soon.
Can I stop Essential or Complete whenever I want?
Yes. No commitment, no notice, no reason to give: you cancel from “My subscription” in your athlete space, or with a simple email. The subscription runs to the end of the current period (or the free month), then stops. Nothing renews without telling you first.
Why isn’t Start a subscription?
Because Start is a template plan we deliver once and you then follow on your own. There is nothing to keep running: you pay once, you keep your plan. For a plan that updates, choose Essential.
What exactly is free in the first month?
Everything in the pack you chose, Essential or Complete. If you stop before the end of the first month, you pay nothing. The first month is free on your first subscription to a monthly pack (a Start purchase does not count); the yearly subscription has no free month: it is paid in one go, when you subscribe. Monthly, if you subscribe again, except when you reactivate after a stop, if no plan has been delivered to you yet, the first payment is taken when you subscribe.
By the month or by the year?
The year costs less: it comes to less than twelve monthly payments, paid up front. Monthly costs more over a year, but it can be cancelled at every renewal. A marathon build rarely runs less than five months.
Can I get a refund?
If you change your mind before we start building your plan, you are refunded in full. If the Essential or Complete plan cannot be prepared before it is first delivered — for example if your consent to the processing of your health data has not been given — the subscription is stopped if nothing changes within forty-eight hours, everything you paid is refunded, and you reactivate it once your plan can be prepared. Start does not ask for any health data: this situation does not apply to it. In other cases, our terms of sale apply.
Can I change packs?
Yes. From Start, you move to Essential or Complete from your space: your answers are carried over. Between Essential and Complete, or to switch from monthly to yearly, you cancel your subscription from “My subscription”; at the end of the current period, you subscribe to the new pack from your space. Nothing is charged twice.
Which currency?
Prices are in US dollars on this English version and in euros on the other language versions.
